Order and Shipping

How much does shipping of the product cost?

All the products listed on the WWF-India online shop are inclusive of all charges, i.e. taxes, packaging and shipping only within India.

OCTROI charges if applicable in your city will have to be paid by the user/ buyer. Courier companies may also levy service charge on Octroi payment. Octroi is levied in certain cities of Maharashtra, Gujarat and Punjab. It is the duty of the buyer to ascertain the rate of Octroi and other formalities relating to Octroi in their respective city.

Who actually ships the products?

To ensure efficient shipping of products we ship the product to you directly from the WWF-India Head Office in New Delhi.

Depending on the pin code of your area, reputed courier service providers such as Blue Dart, First Flight, and India Post among others are used to ship your products

An auto-generated email with the tracking number is sent upon the dispatch of your order.

When will my product reach?

Your order will be dispatched once the payment is received through our payment gateway. Please allow a period of 7 to 10 business days for the product to reach you. This period should be calculated from the date on which the order confirmation email is received by the user.

We would request for an extension to this time period, only under unforeseen circumstances. In the event the product is unavailable, you would be refunded the amount through the same channel it reached us.

How do I track my order?

An auto-generated mail will be sent to your given email address with the name of the carrier and the tracking no#. You can track your order at the individual carrier site.

How do I pay for my order?

You can make a payment with all Credit and Debit cards. In addition, you can also pay by via net banking (Direct Debit).

The payment gateway is provided by https://razorpay.com/

Still have questions or concerns?

Please mail us at products@wwfindia.net or call at +91-11-41504834 or +91-11-43516249 during business hours (10AM – 5PM, week days)

In case you need to know about your order or delivery status, you can always find the most up-to-date information in “My Account” on the WWF-India Shop order status.

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